AZOVA, INC. (“we”, “us”, “our” or “Company”) operates the AZOVA.com, AZOVA.co, www.azovahealth.com and www.vaxigo.com websites (“Sites”) and the AZOVA and Vaxigo mobile device applications and provides a platform for healthcare professionals and pharmacists to build digital health businesses, including telemedicine clinics and other digital clinics and to conduct e-commerce transactions and a platform for patients to obtain in-office, e-visit, house call, mobile or onsite clinic consultations from any healthcare professional or pharmacist, and to access laboratory, vaccination, imaging center or other medical products and services and to upload, request and share health information.
We have the highest regard for your privacy and personal information and realize that the success of our service depends on the trust that users have in the way we handle their personal information. This policy sets out our commitments and explains the rights that you have with respect to your personal information.
1. INFORMATION COLLECTION AND USE
2. Collecting and Using Your Information
Collecting and Using Your Personal Information and Health Information (Actively Provided Information)
“Personal Information” means information that can be directly associated with a specific person (and includes Health Information). When you register or update your information on our Site or through our App, we collect Personal Information including your:
If you are a healthcare provider or pharmacist, during registration you will be asked to provide information regarding your professional qualifications as well as other Personal Information.
If you are a patient, during registration or subsequently, you may choose to use certain features of the Application that will allow you to input other Personal Information with respect to your health, such as your vaccination history, your past medical history, family history, surgical history, health-related goals, the frequency you would like us to send you reminders to take your medication or other health-related reminders, the medications you take, the date of your prescription, the number of refills you have made, how often you take your medication, the medications you are allergic to, whether you take your medication, your doctors or other healthcare professionals’ names and the name of your pharmacy (“Health Information”). We will send you reminders to schedule a vaccination appointment, to schedule health-related appointments, and we will send you reminders to take your medications or to work on a health-related goal or treatment recommendation in accordance with this information.
You may send an invitation to join AZOVA’s platform to family members, friends, healthcare professionals, pharmacists. You may also send an invitation to be your “health helper” by means of the Application, so that such supporter will receive alerts regarding your compliance with your health goals, recommended treatment plans or medication regime. By sending such invitation, you represent that you have the right to contact the health helpers and that you consent to our sending your Personal Information and your Health Information and medication adherence and your compliance with your health goals, recommended treatment plans or medication regime to the supporters. Sharing of your Personal Information and health information and inviting supporters in your care in this manner is solely your responsibility.
You may also share any of your health information with any healthcare professional, pharmacist, family member, friend. You may also share your vaccination information with an employer or school.
You may use the Application to share your Personal Information or other information with your doctor, pharmacist or other healthcare providers. Such sharing may be enabled by inviting your healthcare provider to monitor your Personal Information, by accepting an invitation from your healthcare provider to download and use the Application, or otherwise using the Application settings to share your information with your healthcare provider or pharmacist; in these cases you consent to our sending Personal Information about your past medical history, family history, other health information, medications, your compliance with treatment plans, health goals and medication regime with your healthcare providers, pharmacists or other healthcare providers, employers or schools. Confirm with your healthcare provider that they have sent you an invitation to download AZOVA. Such sharing of your information is at your discretion and is solely your responsibility.
If you are a healthcare provider using the Application to invite individuals under your supervision to use the Application, you agree not to include any Personal Information about you or your professional qualifications in the text of these invitations. We may also use your Personal Information in order to provide you with personalized third party content or links to third party sites that might interest you, as part of the feed on the Application. We provide this third party content and/or links to third party sites for information purposes only and are not liable for such content or sites. For more information see the “Links to other Websites or Apps” section below.
While we take great care to keep your Personal Information confidential and secure, when you share your health or medication information with others or provide feedback regarding health matters, medications and otherwise, including by means of social media sites, or when you participate in a forum on the Application, any information disclosed that may be automatically made public, and such information will not be considered Personal Information by us. You should exercise caution when disclosing any information (including Personal Information) in such ways, as you do not know who will access or use such information and for what purposes. Your Personal Information will not be combined with other information and will not be used for other purposes, except as explained in this policy. Please note that we are not subject to medical secrecy obligations.
Ensuring the accuracy and completeness of the Personal Information and any other information that you provide in connection with your use of the Application is important. Inaccurate or incomplete information will affect the functioning of the Application, as well as the information you receive from us and our ability to contact you.
3. Automatic Data Collection
Site: We collect information about your use of the Site (IP address, type of computing or mobile device you use, language of your operating system, the Internet browser you are using, geo-location and use of the Site) through the use of various technologies, such as cookies, web beacons and navigational data collection (log files, server logs, clickstream). For more information on our cookies policy, please see below.
The App may automatically collect certain information about you when you use the App, such as the type of computing or mobile device you use, your device’s IP address and/or unique device ID, your device’s operating system, the language of your operating system and the Internet browser you are using. We may use third party service providers to collect such information, in order to assist us with the following: pseudonymised installation tracking, social media recommendations, anonymized crash tracking, anonymized behavior tracking and testing (including in real time), and anonymized A/B testing. We collect such information in order to facilitate use and ensure technical functioning of the App, dynamically generate and deliver targeted content, statistically monitor usage of the App, and improve the overall quality of our users’ experiences.
Data collected automatically on the Site or App may be used, for example, to help diagnose problems with our servers, to make AZOVA more useful, to customize AZOVA and personalize its content for you.
Also, you are free to delete any existing cookies at any time. If you delete or disable cookies from our Site, some parts or functions of the Site may not work properly for you.
5. Access to your information and choices.
YYou may request to delete your information on the AZOVA platform, however, any communication or information that you have shared with a healthcare professional on the AZOVA platform becomes a medical record in the healthcare professional’s dashboard. If you would like to request that the information you have shared with any healthcare professional be deleted, you must contact that healthcare professional and ask them to delete it. You can de-authorize the collection of personal information in the future by sending us an email at firstname.lastname@example.org. You understand and agree that if you choose to use AZOVA, you are providing your personal information and it will be visible to all the healthcare providers with whom you register for an appointment, send a secure message to or with whom you interact in any way on the AZOVA platform. You understand that your vaccination history and your medical history will be shared with all healthcare professionals or pharmacists with whom you register for an appointment and that, if you register for any service with a school on the AZOVA platform, your vaccination records will be shared with that school. You further understand and agree that your personal information may be shared with healthcare professionals located in other states and jurisdictions for purposes of virtual consults and medical record sharing as is necessary to carry out patient care on your behalf. If your health care provider discloses your PHI, he or she will obtain your consent for such disclosure, to the extent required by state law.
You can close your online patient account by sending an e-mail message to request account closure email@example.com. You will no longer have access to any of the information on your AZOVA account. AZOVA will not be able to restore access to this account in any way. Any person or provider with whom you have communicated or shared information via your AZOVA account or with whom you have had an appointment on AZOVA will continue to have access to your records, communication and data. If one of your healthcare professionals or pharmacists closes his or her account, we may continue to provide you with access to information your healthcare professional stored on your behalf.
6. California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2017 will receive information regarding 2016 sharing activities).
To obtain this information, please send an email message to firstname.lastname@example.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
7. Sharing of Your Personal Information with Third Parties and Service Providers
We will not publish your Personal Information without your explicit consent. However, we might share your Personal Information, as is reasonably necessary, without your consent with: (1) our contractors or consultants who are bound by an obligation of confidentiality, provided that we will only share Personal Information to the extent necessary with such contractors or consultants; and 2) affiliates of our company for the purposes of improving our marketing strategies, for research purposes and for entering into commercial contracts in order to provide our users with AZOVA’s services.
Please note that we may share your de-identified data with such third parties without obtaining such consent.
Additionally, you may choose to share your Personal Information with healthcare providers, healthcare provider organizations, or pharmacies with which we partner and/or third party coupon companies, in order that we may send you coupons and/or provide you with reminders to come in for an appointment, to get your prescription refilled, to notify you of a prescription that was sent to a pharmacy on your behalf, or to comply with a treatment plan or health goal. If you choose to share your Personal Information in this manner, please note that such information may be disclosed to the healthcare providers, healthcare provider organizations, coupon companies and/or pharmacies and will be subject to their privacy practices.
We may share your Personal Information with third parties, such as research institutes, healthcare systems, doctors or pharmacies for research purposes or to invite you to participate in clinical trial programs and/or so that they can cross-check such information with other information that they have about you and for improvement of our services. We will first obtain your consent for the same. Please note that we may share your de-identified data with such third parties without obtaining such consent.
From time to time, we may also ask whether you would like us to share your Personal Information with another company that may want to send you information about their products or services. If you consent to such transfer by us of your Personal Information to another company, please note that the information provided will be subject to such company’s privacy practices and shall not be within our control.
In addition, we may share your personal data with third parties, such as law enforcement authorities, courts and tribunals, to respond to law enforcement requests or other legal requests or pursuant to a requirement imposed by law, order, judgment or decree.
We may also share your Personal Information with legal advisors, consultants, or courts in order to protect and defend our rights and property or those of Application users. We may also transfer your Personal Information in the event of a merger, acquisition or sale of all or a portion of our assets.
8. Use of Aggregated Data
9. DISABLING THE SERVICE, ACCESS, CORRECTIONS AND DELETION
At any time, you can stop the collection of your information by uninstalling the App and refraining from using the Site. You may also request that your Personal Information be deleted from our active databases. We will delete any data that is retained in your patient dashboard, but we cannot delete any Personal Information or Health Information that you have shared with any healthcare professional or pharmacist and we cannot delete any data that a healthcare professional or pharmacist has created as a result of an interaction with you. We cannot restore information that we have deleted. You are responsible for backing up the data that you store on the Application. We may retain any data in non-identified form, subject to applicable law.
You may contact us as specified below under “How to Contact Us” to access information that we keep about you or update or correct such information or ask for its deletion. We will retain your information for as long as you continue to use our Site or App and for a minimum of 10 years after last date of use/service.
10. LINKS TO OTHER WEBSITES OR APPS
We take reasonable steps to protect Personal Information as you transmit it to us and to protect such information from loss, misuse and unauthorized access, disclosure, alteration or destruction. However, you should keep in mind that no Internet transmission is ever completely secure or error-free.
If you use and/or access the Application on or from an Android device which you or someone else rooted or on or from an iOS device which you or someone else jail broke, AZOVA shall not be responsible for the security of your data, including your Personal Information, and you shall bear all responsibility for any breach, illegal access, loss and/or corruption of such data.
12. SECURITY OF INFORMATION COLLECTED
We use account information in a password-protected environment as a security measure to protect your data. We use administrative, physical, and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and some data encryption. Our Site and the Services use industry standard SSL encryption to enhance security of electronic data transmissions. In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and login/password information. If you use a public computer, e.g., at a library or a university, always remember to logout of the Site or Services. If you use our Site or Services through your employer’s computer network or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use. We are not responsible for your handling, sharing, re-sharing and/or distribution of your personal or personal health information. Moreover, if you forward or transmit in any format, e.g. electronic or via other media including paper, or fax, personal health information electronically to another person on or off the Site or Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.
13. TRANSFER IN THE EVENT OF SALE OR CHANGE OF CONTROL
14. CHILDREN UNDER 18
15. HOW WE USE AND SHARE YOUR INFORMATION
Sharing with Third Parties. We may provide information to third party service providers (e.g., laboratories, prescription drug providers, and other clinically relevant companies) that help us process orders, and fulfill and deliver products and services that you purchase from or through us. We may use third parties to help host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
17. LEGAL PROCEEDINGS
18. CONSENT TO DATA PROCESSING IN THE UNITED STATES
Our Site is operated and managed on servers located and operated within the United States. By using and accessing our Site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
19. REPORT VIOLATIONS
You should promptly report any security violations to us by sending an email to email@example.com.
21. QUESTIONS OR SUGGESTIONS
22. HOW TO CONTACT US
ATTN: AZOVA Inc.
144 S. Main Street, Alpine, UT 84004